1xbat Privacy Policy — How We Protect Your Data

1. Introduction

This Privacy Policy applies to all players who use the 1xbat platform, including the website at 1xbat.ml and the Android application available from the Download section. "Platform" in this document means all of these together. "We", "us", and "1xbat" refer to the 1xbat platform and its operating team.

When you register an account, make a deposit in PKR, place a bet on cricket or any other sport, play a casino or slot game, or interact with any feature of the platform, certain personal information is necessarily processed to make those things work. This policy tells you exactly what that information is, what we do with it, and how we protect it.

This Privacy Policy should be read alongside the Terms and Conditions and the Responsible Gaming page, both of which are part of the full agreement that governs your use of 1xbat. By registering an account or continuing to use the platform, you acknowledge that you have read and understood this policy.

2. What Personal Information We Collect

The categories of personal information 1xbat collects and the specific data points within each category are set out below. We only collect what is genuinely necessary.

We do not collect sensitive personal data such as biometric information, health records, or religious or political beliefs. We do not collect information about your activity on other websites or apps outside of the 1xbat platform unless it is submitted directly to us by you.

3. How We Collect Your Information

Personal information reaches us through the following channels:

• Directly from you: When you fill in your registration details, submit documents for verification, make a deposit, request a withdrawal, or contact the support team.
• Automatically during platform use: Technical data such as your IP address, device type, and session activity is recorded automatically when you access the platform. This is standard for any online service and is used for security, fraud prevention, and platform analytics.
• From payment processors: When you deposit or withdraw using JazzCash, Easypaisa, Raast, or a bank or card, the payment processor confirms the transaction reference and the registered account name to allow us to match the payment to your 1xbat account. We do not receive your full card number or full payment account credentials — only the reference information needed to confirm the transaction.

4. How We Use Your Personal Information

Every use of your personal data by 1xbat falls into one of the following purposes. We do not use data for purposes beyond what is listed here.

• Account management: Creating and maintaining your 1xbat account, processing login requests, and managing account settings including responsible gaming preferences like deposit limits and self-exclusion.
• Payment processing: Processing deposits in PKR via JazzCash, Easypaisa, Raast, bank transfer, and card payments; processing withdrawal requests back to verified payment methods; verifying that account names match payment method names to prevent fraud.
• Identity verification: When required — either at registration, before a withdrawal, or during a security review — verifying your identity against the documents you provide to confirm you are who you say you are and that you meet the 18+ age requirement.
• Platform security and fraud prevention: Monitoring account activity for signs of fraud, money laundering, account takeover, or abuse of bonuses. IP and device data is used as part of this monitoring.
• Customer support: Responding to your questions, resolving disputes, and maintaining records of support interactions for quality and audit purposes.
• Service improvement: Aggregate, anonymised analytics about how players use the platform help us improve the product — which features are used most, where players encounter problems, and so on. This analysis does not identify individual players.
• Marketing communications (opt-in only): If you have opted in, sending you relevant promotional content such as deposit bonus alerts, PSL cricket betting promotions, or new game announcements. You can opt out at any time from your account settings.

5. Who We Share Your Information With

1xbat does not sell or rent your personal information to any third party. We share data only in the specific circumstances below, and only to the extent necessary for the stated purpose.

• Payment processors: JazzCash, Easypaisa, Raast, and card payment processors receive the transaction details required to process your deposit or withdrawal. Each of these providers operates under its own privacy and security standards.
• Identity verification providers: Where third-party KYC tools are used to assist in verifying identity documents, the relevant document information is shared with that provider solely for verification purposes and is not used by them for any other purpose.
• Game software providers: Casino, slot, and live dealer game providers receive a session token and your account identifier to launch game sessions. They do not receive your full profile data, payment details, or contact information.
• Fraud and security services: Technical data including IP addresses and device fingerprints may be shared with fraud-detection services that help us identify suspicious activity across the platform.
• Legal and regulatory obligations: If required by a valid legal process or enforceable request from a relevant authority, 1xbat may disclose account information to the extent required by that process. We will not disclose more than is required.

All third parties who receive any data from 1xbat are required to handle it securely and use it only for the specific purpose for which it was shared.

6. Payments and Identity Verification

Because 1xbat handles real-money transactions in PKR, payment verification and identity checks are a practical necessity. Here is how we handle these specifically:

Payment method verification: The name registered on your 1xbat account must match the name on your JazzCash, Easypaisa, Raast, or bank account used for deposits and withdrawals. This check is performed to prevent fraud and ensure funds are moved between accounts belonging to the same person. We do not store your full mobile wallet credentials or card numbers — only the reference information returned by the payment processor after a transaction is confirmed.

KYC (Know Your Customer) checks: Before processing a withdrawal above a certain threshold, or during a security review, 1xbat may ask you to submit a copy of your CNIC or other identity document. This is a standard fraud prevention measure. Documents submitted for KYC are stored securely, accessed only by the verification team, and are not shared with any party other than a verification service provider if one is used.

7. Cookies and Tracking Technologies

The 1xbat platform uses cookies and similar browser-based technologies to make the platform function correctly and to understand how it is being used. Here is a breakdown of the types used:

• Essential cookies: These are necessary for the platform to function. They maintain your login session, remember your account settings during a session, and keep your cart or bet slip intact while you navigate. Without these, basic platform functions would not work. These cannot be disabled.
• Analytics cookies: These collect anonymised information about how pages are used — which sections players visit most, how long sessions last, and where players leave the platform. This helps us identify and fix problems and improve the overall experience. No individual player is identified in this analysis.
• Preference cookies: These remember choices you have made on the platform — such as language preferences or display settings — so you do not have to reset them on each visit.

Most modern browsers allow you to view, manage, and delete cookies stored by any website through the browser's settings menu. Disabling essential cookies will affect your ability to log in and use the platform normally. Disabling analytics or preference cookies will not affect your ability to bet or play games.

8. How Long We Keep Your Data

1xbat keeps personal data for as long as is necessary to fulfil the purpose for which it was collected, or as long as is required by legal and fraud-prevention obligations. The general retention periods are as follows:

• Active account data: Kept for as long as your account is active and for a reasonable period afterwards in case of disputes or chargebacks.
• Transaction records: Payment and betting transaction records are kept for a minimum period required for financial record-keeping purposes. This is typically several years from the date of the transaction.
• KYC documents: Identity documents submitted for verification are retained for the period required by our fraud-prevention and compliance obligations. They are not kept indefinitely once those obligations are met.
• Support communications: Chat and email records with the support team are kept for a reasonable period to allow for dispute resolution and quality review.
• Closed accounts: When an account is closed — whether at your request or by 1xbat — personal data is not deleted immediately. A retention period applies to cover any outstanding transactions, potential disputes, fraud investigations, or legal obligations. After this period, account data is deleted or anonymised.

9. Your Data Rights

As a 1xbat player, you have the following rights in relation to your personal information. To exercise any of these rights, contact the support team through the live chat in your account.

10. Security Measures

Protecting the personal and financial data of players in Pakistan is a core operational priority for 1xbat. The security measures in place include:

• SSL/TLS encryption on all platform connections, so data transmitted between your device and our servers is protected in transit.
• Encrypted storage of sensitive data fields including payment references and identity documents. Data at rest is not stored in plain text.
• Access controls within the organisation — only staff with a specific operational need can access personal data, and access is logged.
• Fraud monitoring systems that flag unusual account activity — such as login from an unfamiliar location, multiple failed login attempts, or unusual transaction patterns — for review by the security team.
• Regular security reviews of platform infrastructure and data handling practices.

While 1xbat takes every reasonable technical precaution, no online platform can guarantee complete immunity from all security threats. You also have an important role in keeping your account secure — use a strong unique password, do not share your login credentials, and contact support immediately if you suspect unauthorised activity on your account.

11. Minors and the 18+ Requirement

The 1xbat platform is strictly for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18, and we do not market the platform to minors through any channel.

As part of the registration process and during KYC verification, date of birth is collected and checked. Where 1xbat identifies or is notified that an account holder is under 18, the account is closed immediately and any data collected is handled in accordance with this policy's deletion and retention terms.

If you are the parent or guardian of a minor who you believe has registered on 1xbat, please contact support immediately so the account can be reviewed and closed.

12. Updates to This Privacy Policy

1xbat may update this Privacy Policy from time to time to reflect changes in how the platform operates, new features that involve data processing, or changes in applicable obligations. When meaningful changes are made, the "Last Updated" date at the top of this page will be revised.

Where a change materially affects how your personal data is used, we will aim to notify registered players through the platform or by email before the change takes effect. For minor or clarifying updates, revising the date on this page is sufficient notice.

Continued use of the platform after an update to this Privacy Policy constitutes acceptance of the revised policy. We recommend revisiting this page occasionally so you are always informed about how your data is handled.

13. Contact and Data Requests

For any questions about this Privacy Policy, or to exercise any of your data rights — access, correction, deletion, portability, or opt-out — please contact the 1xbat support team through the live chat available in your account. Support is available 24 hours a day, seven days a week.

When submitting a data request, please include your registered account username and a clear description of what you are requesting. Identity verification may be required before a data access or deletion request can be fulfilled, to ensure we are communicating with the genuine account holder.

For general queries about the platform — account issues, payments, bonuses, or anything else — the same support channel applies. You can also review the FAQ page for answers to the most common questions without needing to contact support directly.